RO Plant Service

Privacy Policy

RO Plant Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RO Plant Service Platform application ("Application," "App," or "Service").

By using the Application, you consent to the data practices described in this Privacy Policy.

1. Information We Collect
Individual Users
  • Email address
  • Password (stored as hashed values for security)
  • First name and last name
  • Phone number
  • Google account information (if you choose to sign in with Google)
Business Users
  • Email address
  • Password (stored as hashed values for security)
  • Company/business name
  • Registration number (optional)
  • Tax number (required)
  • Contact person's full name and role
  • Phone number
Order & Transaction Data
  • Billing address details (island, district, etc.)
  • Delivery preferences and addresses
  • Order history and product selections
  • Cart contents and quotation requests
  • Payment method selection (we do not store payment card details)
Delivery Information

For Boat Delivery:

  • Boat name
  • Contact person for delivery
  • Dock location
  • Special delivery instructions
Technical Information
  • IP address
  • User-agent information (browser and device details)
  • Session data for security and authentication
  • Cookies and similar tracking technologies
  • Application usage patterns and preferences
  • Theme preferences (light/dark mode)
2. How We Use Your Information

2.1 Service Provision

  • Creating and managing your user account
  • Processing orders and quotation requests
  • Facilitating product delivery and pickup
  • Providing customer support
  • Sending order confirmations and updates

2.2 Business Operations

  • Synchronizing data with QuickBooks Online for inventory and invoicing
  • Processing payments through BML Payment Gateway
  • Managing product categories and compatibility information

2.3 Communication

  • Sending account verification emails
  • Providing order status updates
  • Delivering product reminder notifications (when enabled)
  • Responding to customer inquiries
  • Sending important service announcements

2.4 Security and Personalization

  • Authenticating user identity and preventing fraud
  • Remembering your preferences (theme, delivery options)
  • Managing reminder notification settings
3. Information Sharing

3.1 QuickBooks Online

  • Product information and pricing data
  • Order and invoice details
  • Customer information for business records
  • Payment status updates

3.2 BML Payment Gateway

  • Transaction processing information
  • Order amounts and payment confirmations
  • We do not share payment card details (these are handled directly by BML)

3.3 Google Services

  • Authentication information (when using Google Sign-In)
  • Basic profile information as permitted by your Google account settings
4. Data Security

4.1 Security Measures

  • Password hashing using industry-standard algorithms
  • Secure session management with IP and user-agent tracking
  • Encrypted data transmission (HTTPS/TLS)
  • Regular security assessments and updates
  • Access controls and authentication systems

4.2 Payment Security

  • Payment card information is processed directly by BML Payment Gateway
  • We do not store payment card details on our servers
  • All payment transactions are encrypted and secure
5. Your Privacy Rights

5.1 Access and Correction

You have the right to access, correct, and update your personal information through your account settings.

5.2 Communication Preferences

  • Manage reminder notification settings
  • Update your communication preferences for product-related notifications
  • Opt out of marketing communications (if and when such communications are implemented)

5.3 Account Management

You can manage the following through your account settings:

  • Personal contact information (name, phone number)
  • Business information (company details, tax information - for business customers only)
  • Email address and account password
  • Billing addresses (add, edit, or remove multiple addresses)
  • Delivery addresses (add, edit, or remove multiple addresses)
  • Account security and session management

Google Account Integration: If you sign in with Google and your Google email matches an existing account, the accounts will be linked. Currently, Google account unlinking is not available through self-service. Please contact our support team if you need assistance with Google account management.

6. Marketing Communications

We currently do not send marketing communications to our users. All communications from us are service-related (order confirmations, account notifications, product reminders when enabled, and important service announcements).

Should we introduce marketing communications in the future, we will:

  • Obtain your explicit consent before sending marketing materials
  • Provide clear opt-out mechanisms in all marketing communications
  • Update this Privacy Policy to reflect the changes
  • Notify existing users of the policy updates
7. Cookies and Tracking

7.1 Types of Cookies

  • Essential Cookies: Required for basic application functionality
  • Preference Cookies: Remember your settings (theme, language)
  • Security Cookies: Maintain session security and authentication
  • Analytics Cookies: Help us understand application usage

7.2 Cookie Management

You can control cookie settings through your browser, though disabling certain cookies may affect application functionality.

8. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us at: [CONTACT EMAIL]

You have the right to lodge a complaint with the relevant data protection authority in Maldives.